Important information on Covid 19 : pre-test & treatment
1.For Chinese speaker 2. For English speaker
1. For Chinese speaker
「 发现疑似症状该如何做？」
如果发现自己有发热、咳嗽、胸闷等疑似症状，非紧急情况下，建议不要直接去急诊室，避免增加接触确诊病人的可能性，避免其他人受到感染或暴露。可以先打电话联系自己学校的Health Center、附近的Urgent Care Center，或所在州的公共卫生部或致电医生诊所寻求建议，医生会了解你目前的情况来进一步判断是否需要前往医院就诊，或接受COVID-19检测安排。 最下方为大家列出部分州公共卫生部以及中国领事馆联系方式，请大家保存好信息，必要时联系求助。
如果出现39.5或以上的高热、呼吸困难等严重情况，请尽快前往急诊室。
「 核酸检测是否免费？」
目前为止，如有疑似症状，在CDC以及指定的国家实验室/国家级大学实验室等公共健康机构进行核酸检测），包括一些私人实验室公司均可以做核酸检测，并核酸检测本身是免费的，会由政府全部承担。但病人不能直接通过实验室接受检测，需要通过医疗机构或医生诊所的判断，认为你需要接受检测的情况下，才会把样本送去相关实验室进行检测。
「 迪安保险如何报销？」
1. Blue & Blue+ / Green & Green+系列保险计划
购买Blue系列、Green系列，并且投保时间（含续保）满六个月的投保客户，新冠病毒的诊断测试（COVID-19 diagnostic testing）过程中所产生的费用，迪安将免除所有分摊费用，包括自付额（copays）和deductible（免赔额）。 即使WHO将新冠病毒疫情定义为pandemic（大流行病），这不会影响你的保险赔付，新冠病毒的治疗费用依然将按照条款规定正常报销，包括门诊、急诊、救护车、处方药等一些列医疗服务项目，赔付细节请参考自己的条款中SCHEDULE OF BENEFITS。 投保未满六个月请联系客服获得协助。
美国本地流感疫情也比较严重，建议大家积极接种流感疫苗，使用Blue系列和Green Plus保险的同学去学校student health center或网络内医疗机构可以100%报销流感疫苗。
2. White / Brown / OPT系列保险计划
由于3月11日世界卫生组织已宣布将此次新冠病毒疫情定义为大流行病（Pandemic），White/ Brown/ OPT保险计划虽然包含pandemic免责事项，但如果您的保险计划在3月11日之前已经生效，那么我公司将正常赔付新冠肺炎相关费用。3月11日之后生效的客户，请联系客服获得相应的解决方案。
3. Purple/ Pink/ Yellow J1签证保险计划
购买J1 Plan(Purple/ Pink/ Yellow)的客户并不会受到影响，如果被确诊感染新冠病毒，依然将按照条款规定正常报销新冠肺炎的治疗费用，包括门诊、急诊、救护车、处方药等一些列医疗服务项目，赔付细节请参考自己的条款中SCHEDULE OF BENEFITS。
出国前已经购买了迪安Purple/ Pink/ Yellow J1 Plan的访问学者用户，如果因疫情无法按计划赴美访学，请联系客服申请退保，迪安将全额为学者处理退款，不会产生任何手续费。
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「美国各州新冠病毒求助热线和网站」
*纽约州新冠病毒信息电话：888-364-3065
网站：https://www.health.ny.gov/diseases/communicable/coronavirus/
*加州新冠病毒信息电话：916-328-3605
*麻州新冠病毒信息电话：617-983-6800
网站：www.mass.gov/2019coronavirus
波士顿居民可以拨打市府热线311报告病情或寻求医疗救助。
*德州新冠病毒信息电话： 877-570-9779
网站：https://www.dshs.state.tx.us/coronavirus/
休斯顿可来袭新冠病毒呼叫中心：致电832-393-4220
*伊利诺伊州新冠病毒信息电话：800-889-3931
网站： www.dph.illinois.gov/
*华盛顿州新冠病毒信息电话：800-525-012
网站： https://www.doh.wa.gov/emergencies/coronavirus
西雅图&国王郡求助电话：206-477-3977
*新泽西州新冠病毒信息电话：800-222-1222
网站：https://www.nj.gov/health/
*佛罗里达州新冠病毒信息电话：866-779-6121
网站：www.floridahealth.gov/diseases-and-conditions/COVID-19
*亚利桑那州网站：https://www.azdhs.gov/
*马里兰州网站：https://phpa.health.maryland.gov/
*乔治亚洲网站：https://dph.georgia.gov/novelcoronavirus
*维吉尼亚州新冠病例信息网址：http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/
各郡医疗部门求助电话 http://www.vdh.virginia.gov/health-department-locator/
*华盛顿特区新冠病例信息网址 https://coronavirus.dc.gov/page/coronavirus-data
「 如果被确诊了或者需要紧急求助，如何跟领事馆取得联系？」
根据“中国驻纽约总领馆关于领区留学人员疫情防范及安全提醒”，留学人员被确诊或列入疑似，或者需要其他领事协助，请及时与领馆取得联系或向外交部领事保护与服务中心报告。
驻纽约总领馆领：212-6953-125
驻洛杉矶总领馆：+1-213-807-8052
外交部全球领事保护与服务24小时应急热线：+86-10-12308或+86-10-5991 3991
「 联系客服关注疫情」
咨询新冠病毒相关问题，请搜索”迪安国际“公众号 dianguojibaoxian 或直接扫下方二维码联系客服， 我们将通过官方公众号发布最新疫情消息和福利更新信息。
2. For English speaker
"What to do if you find a suspected symptom?"
If you find yourself having suspected symptoms such as fever, cough, or chest tightness, in non-emergency situations, it is recommended that you do not directly go to the emergency room to avoid increasing the possibility of contacting a confirmed patient and to prevent others from being infected or exposed. You can call your school's Health Center, nearby Urgent Care Center, or the state's public health department or call a doctor's clinic for advice. The doctor will know your current situation to further determine whether you need to go to the hospital for treatment or receive a COVID -19 Testing Arrangement. Please keep the information and contact for help if necessary.
If you have a severe fever of 39.5 or above and difficulty breathing, please go to the emergency room as soon as possible.
"Is nucleic acid testing free?"
So far, if there are suspected symptoms, nucleic acid testing is performed in CDC and designated national laboratories / national university laboratories and other public health institutions), including private laboratory companies such as Quest Diagnostics, and nucleic acid testing itself. It's free and will be borne entirely by the government. However, patients cannot be tested directly in the laboratory. They need to pass the judgment of medical institutions or doctors' clinics. They only send samples to the relevant laboratory for testing if they think you need to be tested.
1. Blue and Blue+/Green and Green+ Plan
For Insured customers who purchase Blue Plan and Green Plan, and the insurance period (including renewal) has expired for six months, DIAN will waive all apportioned expenses incurred during the COVID-19 diagnostic testing. Includes copays and deductible. Even if WHO defines the pandemic virus epidemic as pandemic, this will not affect your insurance benefits. The treatment costs of the pandemic virus will still be reimbursed in accordance with the provisions, including outpatient, emergency, ambulance, prescription drugs and other medical For service items and payment details, please refer to SCHEDULE OF BENEFITS in your own terms. If your insurance is less than six months old, please contact customer service for assistance.
US local flu epidemic is also relatively serious, we suggest that everyone should be actively influenza vaccination, using the Blue and Green Plus Plan can go to school Student Health Center or Medical Institution within the network can be 100% reimbursed flu vaccine.
2. White / Brown / OPT Plans
As the World Health Organization announced on March 11 that the COVID-19 epidemic was defined as a pandemic, the scope of benefits will change as follows.
The White/Brown/OPT Plan covers pandemic, however it depends on when your policy start. If your White/Brown/OPT Plan takes effect before March 11, it will be paid normally according to common diseases according to terms; if it takes effect on or after March 11, it will be included in the exemption and cannot be reimbursed COVID-19 related costs.
3. Purple / Pink / Yellow J1 Visa Plan
Customers who purchase the J1 Plan (Purple / Pink / Yellow) will not be affected. If they are diagnosed with the COVID-19, they will still be reimbursed for the treatment costs of COVID-19, including outpatient, emergency, ambulance, prescription drugs, etc. For medical services, please refer to SCHEDULE OF BENEFITS in your terms for details.
Visiting scholar users who have purchased DIAN Purple / Pink / Yellow J1 Plan before going abroad. If you cannot visit the United States as planned due to the pandemic situation, please contact customer service(dian@dianins.com /+1-888-298-69810) to apply for refund. DIAN will refund premium in full.
"COVID-19 Helplines and Websites "
* New York State COVID-19 Information Phone: 888-364-3065
Website: https://www.health.ny.gov/ Diseases / Communicable / coronavirus /
* California COVID-19 Information Phone: 916-328-3605
* Massachusetts COVID-19 Information Tel: 617-983-6800
Website: www.mass.gov/ 2019coronavirus
Boston residents can call the city hotline 311 to report illness or seek medical assistance.
* Texas, COVID-19 Information Phone: 877-570-9779
Website: HTTPS:. //Www.dshs.state.tx US / coronavirus /
Houston COVID-19 can be struck new call center: call 832-393-4220
* Illinois COVID-19 Information Phone: 800-889-3931
Website: www.dph.illinois.gov/
* Washington State COVID-19 Information Phone: 800-525-012
Website: https://www.doh.wa.gov/emergencies / coronavirus
Seattle & Kings County Helpline: 206-477-3977
* COVID-19 Information Phone: 800-222-1222
Website: https://www.nj.gov/health/
* Florida COVID-19 Information Phone: 866-779-6121
website: www.floridahealth.gov/ Diseases-and-Conditions / COVID- 19
* Arizona website: HTTPS:. //www.azdhs GOV /
* Maryland website: https://phpa.health. maryland.gov/
* Georgia website: https: //dph.georgia. gov / novelcoronavirus
* Virginia COVID-19 Case Information URL: http: //www.vdh. Virginia.gov/surveillance-and- investigation / novel- coronavirus /
Counties Health Department calls HTTP: //www.vdh. Virginia.gov/health- Department-Locator /
* Washington, DC, COVID-19 case information website HTTPS: // coronavirus.dc.gov/page/ coronavirus-the Data
"How can I contact the consulate if I have been diagnosed or need urgent help?"
According to the "Chinese National Consulate in New York's Reminder on Epidemic Prevention and Safety for Overseas Students in Consular Areas", overseas students have been diagnosed or suspected, or need other consular assistance, please contact the consulate in time or contact the Ministry of Foreign Affairs for consular protection and services. Center report.
Consulate General in New York : 212-6953-125
Consulate General in Los Angeles : + 1-213-807-8052
24-hour emergency hotline for global consular protection and services of the Ministry of Foreign Affairs: + 86-10- 12308 or + 86-10-5991 3991
"Contact DIAN Customer Service"
+1-888-298-6981